Warc (“the Company”) sells products to you and provides access to its online bookstore (“Warc Store”) subject to the conditions described below.
Please read these conditions carefully before purchasing a product from us. By placing an order or using the WARC Store, you signify your agreement to be bound by these conditions.
Payment Information
Payment may be made in the following ways:
Credit Card
By credit card (American Express, MasterCard or Visa) quoting the name on the card, card number and expiry date.
Debit Card
By Debit Card (Switch/Solo) quoting the name on the card, card number, expiry date and the start date or issue number.
Cheque
Sterling cheques should be drawn on a UK bank account; US dollar checks on a USA bank account; Canadian Dollars (where applicable) on a Canadian Bank Account.
Bank Transfer
Please advise our Customer Services department by e-mail, fax or post of the value and details of your transferred payment. Order ID(s) should be included with your payment slip plus any remittance advice.
Fax: +44(0)1491 418600
Email: orders@warc.com
Post: WARC Ltd, PO Box 69, Henley-on-Thames, Oxfordshire, RG9 1GB, United Kingdom
VAT & Other Taxes
Customers in the EU must provide a VAT registration number or evidence of entitlement to exemption from Value Added Tax or any other applicable taxes.
Invoices
All invoices are to be paid within 30 days from invoice date, unless otherwise advised. The Company reserves the right to suspend delivery of further orders if payment terms are not strictly adhered to.
Delivery
Goods delivered within UK weighing less than 5 kg are sent by Royal Mail and delivery takes 3-5 working days. Delivery outside the UK takes approximately 7-14 working days. All deliveries are subject to availability.
Claims for goods not received by the Customer but in stock at the time of placing your order should be made within 28 days of receipt of order
Returns Policy
The Company operates a ‘no questions asked’ returns policy. You may cancel your order at any time before your order is delivered and up to 7 working days following the day after the day you received your order. If you have received your goods you will need to return them to the appropriate Freepost address below.
Returns will only be accepted if received in re-saleable condition and received within 28 days of receipt in the UK, 48 days of receipt in Europe and 3 months of receipt for any country outside of the UK and Europe. Returns must be accompanied by a copy of the invoice or delivery note.
- UK Returns Address
WARC Ltd
FREEPOST RG3510
Henley-on-Thames
RG9 1BR
For electronically delivered products please be advised that refunds will not be made unless a genuine error has been made when ordering and you notify us in writing (by letter, fax or email) within 36 hours of the order being placed.
Further information regarding refunds and returns can be obtained by calling + 44 (0) 1491 411000
Ownership of Goods
Goods supplied by the Company shall remain the property of the Company until the Company has received in cleared funds payment in full of all amounts owing by the Customer to the Company in respect of any goods or services supplied under any contract. Risk in relation to any goods shall pass to the Customer upon delivery of the goods to the Customer.
Use of Products
Use of some WARC products may be subject to certain Terms & Conditions specific to that product. These terms may be displayed on the product’s website or communicated during or after the purchase process. By using the product you are deemed to have accepted the terms.
Prices/Rates
Except where indicated, subscriptions for customers in North, Central and South America and the Caribbean must be paid in US dollars, and all other areas in £ Sterling or € Euros.
Price regions relate to the final customer’s location, even if the order is placed by a subscription agent on the customer’s behalf. However the tax treatment follows the rules of the country in which the agent's billing address is located.
Institutional/Corporate rates
Applies to subscriptions paid for by an organisation, whether the organisation be "for profit", "not for profit" or "academic".
Individual/Personal/Academic rates
These rates must be paid by personal cheque or credit card and delivered to a private address. Individual/Personal rate subscriptions may not be resold or used as library copies. Subscription agent discounts are not available on Individual/Personal rates.
Faculty rate (only available for Journal of Advertising Research)
This rate applies to full-time faculty members and full-time students only. Orders should be sent on university departmental letterhead to your nearest WARC office.
Member rates
Some products may offer discounted rates to bona fide members of certain associations:
- Full, Associate and Affiliate Members of The Market Research Society (MRS) are eligible for discounts on the Society's Journal, The International Journal of Market Research. For full details of the levels of access and discounts available please visit www.ijmr.com
- Members of the constituent trade association bodies that comprise The Advertising Association are eligible for discounts on a number of AA products. To check if your company is a member, visit the AA website at www.adassoc.org.uk
We reserve the right to ask for proof of membership.
Claims for Missing or Damaged Print Issues
We will endeavour to fulfil claims for missing or damaged copies within six months of publication subject to stock availability.
Single Copies and Back Issues
Single issues from the current and previous volume are available. Contact Customer Services
Tel: +44 (0)1491 411000
Fax: +44(0)1491 418600
Email: orders@warc.com
Terms of Business
Payment must be received before the conference date to guarantee your place(s). If payment has not been received before the conference a credit card number will be taken to secure your place(s).
Substitutions & Cancellations
If you are unable to attend a conference or seminar, we welcome a substitute delegate at no extra charge.
If you have to cancel your place, 80% of the fee will be refunded provided written notice is received not less than 21 working days in advance of the seminar date. If you cancel later than this, the full seminar fee will be charged.
Changes to the Event
Where circumstances force WARC to change the details or cancel the seminar, the liability of WARC shall be limited to a refund of any fees paid for that particular seminar. WARC is not liable for any consequential loss.
Customer Services Department
World Advertising Research Center Ltd
PO Box 69
Henley-on-Thames
Oxfordshire
RG9 1GB
United Kingdom
Tel: +44 (0)1491 411000
Fax: +44(0)1491 418600
Email: orders@warc.com |
